Samurai Snow and Weiss Powder CATs strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.
Bookings are subject to the Samurai Snow Terms and Conditions.
Bookings are not confirmed until a booking confirmation email is sent from Samurai Snow.
Bookings are accepted up to 4x days prior to the CAT Ski Booking Date.
You must reconfirm your tour by 3pm the day before. You can do so by contacting Weiss Powder CATs on the contact telephone provided to you in your Samurai Snow information pack - +81 (0) 136 21 66 88.
REQUIRED INFORMATION
Each Booking must include:
- Guest Full Name
- Off Piste Ability Level - refer to the Off Piste Ability Chart
- Discipline (Ski or Snowboard)
- Type of Tour (Group or Private)
- Pick Up Time
- Accommodation Name - all tours include a pick up from your accommodation.
- Dietary requirements (for included lunch)
PREFERRED INFORMATION
It is recommended that each booking should include:
- Gender
- Age
- Fitness Level
TOUR SUSPENSION
Weiss Powder CAT tours may be suspended if a guide decides that the guest’s safety cannot be assured due to inclement weather and/or unfavourable snow conditions.
When suspension of a tour is made before a lift has been ridden, the tour will be rescheduled to the next available day.
When suspension of a tour is made within the first half of the tour, 40% of the tour fee will be refunded.
When suspension of a tour is made within the second half of the tour, the tour fee will not be refunded.
CANCELLATION OF RESERVATION
Cancellations of fully paid reservations made 16 days or more prior to the commencement date will receive full refund.
Cancellations of fully paid reservations made between 15 days and 77 hours prior to the commencement date will incur a 25% cancellation charge.
Cancellations of fully paid reservations made within 76 hours or less of the commencement date will not be refunded.
Cancellations of fully paid reservations made within 76 hours of the commencement date will only be refunded in the event of illness or injury whereby the guest must present a medical certificate from a local hospital or local physiotherapist stating the dates the guest was incapacitated. The refund will be offered only to the guest whose name appears on the medical certificate.
CHANGES TO BOOKINGS
Requests for booking alterations made 16 days or more prior to the commencement date will not incur a charge.
Requests for booking alterations made between 15 days and 77 hours prior to the commencement date will incur a 25% charge on the amount of reduction
Requests for booking alterations made within 76 hours of the commencement date will incur a 100% cancellation fee.
Requests for booking alterations should be sent via email to info [at] samuraisnow.com.
These alterations include:
- Changes to lesson/equipment hire/backcountry guiding start time or dates
- Transferring lesson/equipment hire/backcountry guiding to other guests
- Changes to lesson meeting point
CHANGES TO GUEST DETAILS IN BOOKINGS
When a lead guest name change is necessary, Samurai Snow reserves the right to treat this as a cancellation and apply the cancellation policy listed above.