Iwanai CAT Tours are operated by the Iwanai Ski Resort
- Refund policies are as follows: cancellations made 45 days prior to the event are eligible for a 90% refund, those made 30 to 45 days prior receive a 40% refund, and cancellations within 30 days are non-refundable. However, you may transfer your booking to another client.
- All refunded cancellations are subject to a non-refundable processing fee of 5%.
- We recommend that all participants obtain trip cancellation insurance to safeguard against unforeseen circumstances like injuries, transportation issues, or unexpected illness. Additionally, please note that we do not offer refunds for snowcat tours affected by weather-related conditions such as extreme avalanche risks or torrential rain.
- All rates and refunds are calculated and processed in Japanese Yen.
- Reservations are only confirmed upon full payment on a first-come, first-served basis.
- While we strive to deliver the best skiing experience daily, we cannot guarantee untracked powder snow. Opting out of our CAT tour due to unsatisfactory conditions will not result in a refund.
- All participants must read and sign our liability waiver before joining the tour; failure to do so will result in tour cancellation without a refund.
- Minors under 18 years of age require a parent or legal guardian to sign their release of liability and accompany them on the tour.
- We rely on honesty about skill levels. If your skills aren't up to par for the tour, we'll try to accommodate you. But our guides may ask you to return to the lodge, and refunds won't be issued.
- All participants must wear a helmet while engaging in downhill activities.
- Late arrivals to the tour may miss the morning session, disrupting the flow of the day for those who arrived on time. However, you're welcome to join the tour after lunch.
- Rescheduling requests made by the client after October 31st will incur a ¥10,000 fee per seat.