Tours are non-transferable and cancellation fees will apply. They are valid for the person named on the ticket only. In case of illness or injuries, Evergreen is not responsible of any compensation. The customer must be covered by a insurance company.
Evergreen Backcountry Guides will not be held liable for any accident before, during or after lessons or programs. The participants themselves are responsible for appropriate travel/ holiday/ recreational insurance.
EBG reserve the rights to relocate one participant from the group. It can occur in situations of Backcountry Tours if some participant do not meet the minimum requirements to run activity safely.
Cancellation of Evergreen Backcountry Guides tours due to inclement weather conditions (“Force Majeure” clause) will not be compensated. Evergreen Backcountry Guides reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control or other unforeseen circumstances.
Backcountry & Off Piste Tours Policy
CANCELLATIONS
A cancellation charge may be withheld for all cancellations made within 7 days a scheduled lesson/ tour /service
- Up to 7 days, 10,000JPY will be charged in terms of administration fees.
- 7 days to 48hrs before tour start time: 30% of the total amount of the booking will be the cancellation fee.
- Up until 11am the day prior to the tour: 50% of the total amount of the booking will be the cancellation fee.
- All cancellations made from 11am the day prior to the tour scheduled will not be refunded.
RE-SCHEDULE
(Change dates of the program booked)
- Up to 7 days: 5,000JPY will be charged in terms of administration fees.
- 7 days to 48hrs before lesson start time: 10,000JPY will be charged in terms of administration fees.
- Re-schedule a program or session will only be valid previous request, availability and approval in advance.
- No reschedule will be available in less than 48 hrs.
Please note we do not accept cancellations left on our answer phone. Office hours are 8am – 5pm every day (except January 1st – we are closed)
Snowshoe Tours Policy
CANCELLATIONS
A cancellation charge may be withheld for all cancellations made within 7 days a scheduled lesson/ tour /service
- Cancellation made 10-7 days prior to tour or earlier: 10%
- Cancellation made 6-2 days prior to tour: 30%
- Cancellation made the day before 50%
- Cancellation made on the day or not joining 100%.
ALTERING TOUR DATE
(Change dates of the original date booked)
- Altering tour date 2 days prior to tour (group) 2,000yen /person
- Altering tour date 2 days prior to tour (private) 5,000yen /group
- Altering tour date the day before (group/private) Not possible
- Altering tour date on the day (group/private) Not possible
Please note we do not accept cancellations left on our answer phone. Office hours are 8am – 5pm every day (except January 1st – we are closed)
1) Off-Piste Tours
Either within or outside of the ski resort boundary, where little to no hiking is required, where the terrain is accessible via the chairlifts of the ski resort.
Join a tour with Evergreen’s experienced guides and smash powder like a local
2) Backcountry Tours
Venture outside of the ski resort boundary with an experienced guide.
Come and explore the vast Hakuba backcountry and some of the very best powder skiing in Japan