Hokkaido Backcountry Club (HBC) operates Chisenupuri CAT Tours and Shiribetsu Heli Tours.
- HBC does not offer refunds on snowcat tours for weather related problems (extreme avalanche condition, torrential rain etc)
- If HBC is asked to find a replacement for the cancelling cat guest, payments will be refunded once the seat is filled with another guest less an administration fee of 25,000yen
- You may sell your cat seat to another guest, but in order for HBC not to charge you the 25,000yen administration fee, you must collect the money directly from the replacement guest. HBC will not be involved in the transaction.
- For heli skiing, if we need to cancel the full trip due to weather, snow stability, mechanical issue, or unforeseen emergency, or offer a guided lift-assisted day trip to Rusutsu and refund the difference in price (144,000yen per person).
- Runs not skied in our helicopter program qualify for a refund of 25,300 yen per run for 6-run guests
- Additional heli runs will be billed at 25,300 yen per run for 6-run guests.
- For private heli charters, if you only use partial hours, 5750 yen per minute will be refunded. On the other hand, if you would like to buy extra minutes, this will cost an additional 5750 yen per minute (one run is roughly 8min hobbs/group of 5)
- If we cannot fly at all on your private charter heli day, guided skiing at Rusutsu will be offered. In this case, HBC we will refund 80% (for group of 1- 5 people)/ 75% (for groups of 6 – 10 people) of your payment.
- Back-up skiing at the resort will be offered and is included in the booking feee (maximum 10 lift passes included) .
- Heli guests not flying or delayed due to weather will be offered a backcountry / resort / or slackcountry tour with the prospect of flying if the weather changes. Guests can also re-book for the following days if there is availability.
- Minimum group numbers apply for all tours. In the case of low numbers, we will attempt to reschedule.
- Included in all ski packages is the use of backpack, avalanche transceiver, probe, and shovel, as well as avalanche and helicopter safety briefings. If you need an avalanche airbag, please contact Rhythm Summit.
- A set menu lunch is included in all heli programs.
- We recommend you purchase your own trip cancellation insurance in case you need to cancel for injury or any other unforseen circumstances.
- All customers are required to read a release of liability waiver and medical information form before departing. Failure to do so will result in cancellation of the tour without refund.
- All participants under the age of 19 must also have a parent or legal guardian sign their release of liability. All minors must be at least 13 years of age (16 years old for heli skiing) and accompanied by a guardian or parent while on the tour.
- HBC reserves the right to cancel any tour at any time, typically due to inclement weather or unsafe backcountry travel conditions.
- We ask members to be honest about their skill levels. If you have booked and paid for a trip with HBC, but your skills are insufficient for the trip you have booked, we will try to accommodate you with another program if possible but we will not issue refunds.