NISS lessons will operate regardless of weather conditions and lift operations. Compensation cannot be made for weather or operational conditions outside the control of NISS. In the case of inclement weather, the instructor will choose suitable terrain which may require travel by shuttle bus to other parts of the resort or remaining in flat, sheltered areas.
Samurai Snow or NISS will not be held liable for any accidents that occur before, during or after the lesson/ tour.
NISS lessons will not be extended or rescheduled due to the late arrival of the guest for any reason.
Group lessons commence at 10:00am at Hanazono. Guests arriving after 10:00am may not be able to join the group or reschedule their lesson.
Lift passes are obligatory for all guests and are not included in the lesson price.
Requests for particular instructors cannot be guaranteed. In the event that a requested instructor is not available, NISS/HPG reserves the right to allocate another instructor without providing notice to the guest.
NISS reserves the right to place guests into the group that best suits their ability level.
Multi-day lesson packages must be taken on consecutive days. Guests will not be granted a break day during a multi-day package.
Extension rates are only available for lessons taken within 24 hours of the completion of a 4 or 5 day package. Additional lessons purchased after a 1, 2 or 3 day package will be charged at the original price with no discount offered.
Samurai Snow and NISS strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.
Bookings are subject to the Samurai Snow Terms and Conditions.
Bookings are not confirmed until a booking confirmation email is sent from Samurai Snow.
REQUIRED INFORMATION
Each Booking must include:
- Guest Full Name
- Guest Age
- Lesson Type
- Ability Level
- Lesson Location
- Discipline (Ski or Snowboard)
PREFERRED INFORMATION
It is recommended that each booking should include:
- Guest Height & Weight
- Shoe Size (if renting Boots)
- Skier Ability Level (Skiers only)
CANCELLATION OF RESERVATION
Cancellations of fully paid reservations made 16 days or more prior to the commencement date will receive full refund.
Cancellations of fully paid reservations made between 15 days and 77 hours prior to the commencement date will incur a 25% cancellation charge.
Cancellations of fully paid reservations made within 76 hours or less of the commencement date will not be refunded.
Cancellations of fully paid reservations made within 76 hours of the commencement date will only be refunded in the event of illness or injury whereby the guest must present a medical certificate from a local hospital or local physiotherapist stating the dates the guest was incapacitated. The refund will be offered only to the guest whose name appears on the medical certificate.
CHANGES TO BOOKINGS
Requests for booking alterations made 16 days or more prior to the commencement date will not incur a charge.
Requests for booking alterations made between 15 days and 77 hours prior to the commencement date will incur a 25% charge on the amount of reduction
Requests for booking alterations made within 76 hours of the commencement date will incur a 100% cancellation fee.
Requests for booking alterations should be sent via email to info [at] samuraisnow.com.
These alterations include:
- Changes to lesson/equipment hire/backcountry guiding start time or dates
- Transferring lesson/equipment hire/backcountry guiding to other guests
- Changes to lesson meeting point
CHANGES TO GUEST DETAILS IN BOOKINGS
When a lead guest name change is necessary, Samurai Snow reserves the right to treat this as a cancellation and apply the cancellation policy listed above.
GROUP LESSONS
- For Tic Tac (3 to 6 years) snowboard lessons are not available (ski lessons only).
- Children under 3 years old CANNOT participate in lessons.
PRIVATE LESSONS
- Children under 3 years old CANNOT participate in lessons.