Reservations
- Bookings can only be accepted more than 14 days in advance. However, availability is limited so guests are encouraged to book at least 3 weeks in advance.
Changes
- Bookings cannot be changed within 14 days of the travel date. If you want to change the reservation within this period, it is treated as a cancellation and a new booking.
Cancellation
- 8 or more days in advance of the transfer date: Full refund is provided*
- Within 7 days of the transfer date: 100% cancellation fee
- "Cancellation" includes changes that reduce the overall value of the booking.
* Refunds are made in Japanese Yen. The amount that you receive in your home currency may differ from the amount you paid in your home currency due to exchange rate fluctuations.
MINIMUM NUMBER OF PASSENGERS
- Minimum number of passengers : 1 person (by the due date).
AGE CATEGORY
- [Adult] 12 years old and over.
- [Child] 3 years old - 11 years old.
- [Infant] Under 3 years old. *free of charge/ No seat.
CONNECTING TIME
Please note that we need connecting time below. If the connecting time is short, we can't accept your booking.
From Airplane to Bus
- Domestic Flight: 45min (40min*1)
- International Flight: 90min
From Bus to Airplane
- Domestic Flight: 60min (50min*1) (90min*2)
- International Flight: 120min (150min*2)
* 1 For buses departing from and arriving at Asahikawa Airport.
*2 For buses from Furano to New Chitose Airport.
MEETING ON THE DATE
- Please come to the meeting point 15 min prior to your departure if you are departing from the airport.
- Please come to the meeting point 10 min prior to your departure if you are departing from Sapporo city.
- About the meeting time, please make sure to come to the meeting point on time. The bus won’t wait for the passengers who haven't showed up on departure time. We treat those passengers as non-participants without any notice.
- All bus stops require a reservation. The bus will not stop at places where there are no reservation.
IN CASE OF BAD WEATHER / ROAD CONDITION
- When a flight schedule has been changed or delayed, the bus schedule also might be changed. If you miss your bus due to the delay or cancellation of your flight, you will be checked in for the next available bus or introduced other transport option. Please note that you will be covering the extra fee. And we are not responsible for securing other transport for you etc.
- When we find out that it is hard to drive you to the airport on time, we might drop you off at the nearest train station or introduce other transport option. Please note that you will be covering the fee.
- Depending on the road/weather conditions, a tour might be delayed or cancelled. Other transport options might be introduced but please note that you will be covering the extra fee.
- We are also not responsible if we can’t drive you to the airport on time to catch your flight under inevitable circumstances.
- Please note that the bus might pass facilities in the tour schedule or visit other facilities instead when they are closed.
VEHICLE TYPE
- In general, we offer a tour with a large/medium and small size bus depending on the number of participants.<
- There is a case if only a few passengers join the tour, we offer a taxi.
- The bus is operated by the driver only (one-man operation).
General
- Please fasten a seatbelt while seated.
- Smoking is prohibited on the bus.
- Please refrain from talking on the phone on the bus.
- Please take a seat anywhere you like but we might make a seat assignment when the bus is nearly full.
- Please be considerate and try not to disturb others
- Please take off your ski or snowboard boots on the bus.
- We can keep a set of ski/snowboard equipment and one luggage in a trunk of the bus per person.
- Please note that those who will bring ski and snowboard stuff, please put them in a special bag. If you don’t put them in a special bag, they might cause of broken your stuff or even the others in the trunk
- Ski or Snowboard boots must not be worn on the bus.
- If the rest facilities are closed, the bus will not make a comfort break.
- Bookings can only be accepted from Samurai Snow guests.
- Bookings are not confirmed until you receive confirmation from Samurai Snow via email.
- Bookings are subject to the Samurai Snow terms and conditions.
- Requests for changes or cancellations should be sent via email to info [at] samuraisnow.com.
- Guests arriving on delayed flights will be put on the next available bus where possible or assisted in finding alternate transport. In the case where guests are delayed/miss the bus for reasons other than delayed flights (e.g. missed flight), 100% cancellation fee applies.
- Depending on road conditions, adverse weather conditions and other elements which prevent the normal execution of the transfer, the transfer will be cancelled, time adjusted or stops be cancelled. No refunds are provided in such cases.